FAQ

u

Is my website really FREE?

Websites will be custom built for free for new customers. Included in this package is one .co.uk or .com domain, 10 pages and more. Lots more.

However, the managed hosting package is charged as low as £10 a month excluding VAT, charged annually.

As your business grows, you may have a larger payload to carry, and you can easily upgrade your hosting package or add any of the boosters we offer.

If you don’t see something you want, then contact us and we will send you a quote.

u

Is there a discount for yearly service?

We cater for larger payloads and longer missions. The more years you sign up to, the bigger the discount you will receive. Check out our packages.
u

Can I have a free site refresh?

Every website can start to feel like it needs a refresh. A site refresh – or new design – for existing customers is chargeable.

The cost will vary depending on its complexity. A lick of paint isn’t the same as refurbishing and rebuilding.

u

Can I keep an existing domain?

Yes. If you already have a domain you manage and would like to retain it, you’re welcome to. There’s no obligation to use the free domain registration or transfer.

We’ll give you the IP address to assign to your domain’s A-record and you can configure this yourself.

u

Can I cancel at anytime?

Take a test flight – the first 30 days are free, and we won’t charge you for hosting until then.

We ask for the hosting to be paid up front for the year. You’re free to cancel at any time during that year, however the first year is non-refundable.

u

What is your refund policy?

You are welcome to abort your mission at any time, however the first year is non-refundable.

If you cancel after the first year, we will refund the remaining months on a pro-rate basis.

u

What happens to my site if I cancel?

If you cancel in the first year (which is non-refundable) your site will stay online until the end of the year. If you would like your site taken down sooner, just ask.

If you cancel after the first year, we will issue a refund per our refund policy, and your site will stay online until the end of the current month.

Due to GDPR, websites will be removed and backups deleted 90 days after they are shut down.

u

Do you offer a discount for charities?

Yes. We understand that a charity can be tough to run on a shoestring budget, so we offer a 50% discount on all our prices.

All you need to do is send a copy of your charity registration certificate to charity@itsnotrocketsurgery.co.uk.

Contact mission control

If you have another question, ask away!